Frequently Asked Questions

OREDER RELATED QUESTIONS:

How Is Sales Tax Calculated?

EveryMarket is currently obligated to collect sales tax on orders shipped to New York addresses. Each state's tax laws specify what purchases are subject to sales tax. The sales tax quoted at checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees.

No sales tax is charged when purchasing e-gift cards; however, purchases paid for with e-gift card credits may be subject to tax.

How Much is Shipping?

EveryMarket currently offers free standard shipping for U.S. domestic orders.

How Can I Modify or Cancel An Order?

Unfortunately we do not have the administrative capability for customers to edit and remove items from an order once it has been submitted. Please contact with our customer service to cancel and refund order. There will be no charge to the credit card on file for successfully cancelled orders. Once an order has been cancelled on our administration system, we cannot reinstate it.

Can I Order by Phone or Chat?

Service specialists may place an order for you, however, for the security of our members, your payment details and shipping address must already be stored in your account.

 

30 DAY HASSLE FREE RETURN POLICY

How Do I Return an Item?

All items are returnable within 30 days from the day you place the order. You can return an order at any reason, and if the return is due to our mistake, we will cover your return shipping.

For each return, you can receive a refund back to the original form of payment. If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item.

If you need any further assistance or clarification, please contact Customer Support.

Can I Get a Replacement?

We're happy to send you a replacement within 30 days if we have it available in our inventory.

 

ACCOUNT RELATED QUESTIONS

How Do I Update My Email Preferences?

If you are receiving too many EveryMarket emails, you can tailor your email notifications by visiting the 'Email Notifications' section of 'My Account'.

How Do I Reset My Password?

If you are having trouble logging in, simply visit your EveryMarket account page and you can click on the 'Forgot Your Password?' link in the sign-in box. Once you enter your email address in the field provided, we will send you an email outlining the steps on how to reset your password.

Please note that the link is only valid for twelve hours after the email was sent and will expire after this timeframe. Make sure your new password is at least six characters long and allow for up to one hour for the system to update.If you have difficulty with the link, please try using a different internet browser. Google Chrome and Firefox are the most compatible.

If you you continue to have difficulty or don't remember the email address you used to register, give us a call and we can search our database for you.